rr77's Privacy Policy

Last Updated: 2026

rr77 ("we", "our", "platform") operates an online gaming service for Bengali-speaking players in Bangladesh. This Privacy Policy ("Policy") describes how rr77 collects, uses, discloses, and protects users' personal information when they use our website, mobile interface, and related services (collectively, "Services").

By using our Services, you are considered to have consented to the data-processing practices described in this Policy. If you do not agree with any terms of this Policy, please refrain from using our Services.

rr77 collects various types of information, which are described in detail below.

2.1 Information You Provide Directly

Information you provide when creating an account and using the Services may include:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Financial transaction details (payment method numbers — such as bKash, Nagad, Rocket, Upay account or bank account details)
• Identity verification documents (such as a copy of your national ID card or passport)
• Content of communications with our support team

2.2 Automatically Collected Information

When you use our Services, the following information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Date, time, and duration of sessions accessing the Services
• List of pages visited and navigation paths
• Information obtained through cookies and similar tracking technologies

2.3 Gaming Activity Information

The following information is recorded while playing games on our platform:

• Bet amounts and outcomes
• Deposit and withdrawal history
• Bonus claims and wagering activity
• Preferred games and betting patterns

rr77 uses collected information for the following purposes:

3.1 Service Operation & Improvement

• Creating and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Providing gaming services without interruption
• Improving platform functionality and user experience
• Identifying and resolving technical issues

3.2 Security & Compliance

• Verifying user identity and age (confirming 21+)
• Preventing fraud, money laundering, and other illegal activity
• Preventing multiple accounts or bonus abuse
• Meeting applicable legal and regulatory requirements
• Enforcing responsible gaming policies

3.3 Communication & Support

• Providing customer service and responding to support requests
• Sending important account-related notifications
• Communicating technical updates and security alerts
• Managing promotional communications with your consent

rr77 does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

Information may be shared with trusted third-party service providers who help operate our Services, such as:

• Payment processing companies (bKash, Nagad, Rocket, Upay and associated banks)
• Technology and cloud service providers
• Identity verification services
• Fraud prevention and cybersecurity firms

These companies may only use information in accordance with rr77's instructions and may not use it for their own purposes.

4.2 Legal Obligations

Information may be disclosed to legal authorities in the following circumstances:

• When required by a court order or legal process
• To assist in the investigation of suspected financial activity
• In the prevention or investigation of criminal activity
• In urgent situations to protect rr77 or its users

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. We will endeavor to notify you in advance of any such change.

rr77 uses cookies and similar technologies to improve service quality and personalize the user experience.

5.1 Types of Cookies

• Essential cookies: Required for the platform's basic functionality (such as maintaining login sessions and security verification).
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help us understand which parts of the platform are used most.
• Security cookies: Used for fraud detection and security improvements.

5.2 Cookie Controls

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may prevent some important features of the platform from working properly.

rr77 treats the security of your personal information as a top priority. We apply industry-standard technical and organizational security measures.

6.1 Technical Safeguards

• SSL/TLS encryption — all data transmissions are secured
• Sensitive information stored using server-level encryption
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Multi-factor authentication options

6.2 Organizational Safeguards

• Employee access to personal information restricted on a need-to-know basis
• Regular employee training on privacy and data protection
• Strict enforcement of data protection policies
• Rapid response plan in the event of a data breach

rr77 retains your personal information for as long as necessary to provide the Services and fulfill the purposes described in this Policy.

7.1 Active Accounts

While your account is active, your profile information, transaction history, and gaming activity records will be retained.

7.2 After Account Closure

Even after an account is closed or deactivated, information may need to be retained for the following reasons:

• Legal and regulatory compliance (such as financial record-keeping obligations)
• Resolution of ongoing or potential legal disputes
• Fraud prevention and security records
• Data backup and recovery requirements

Beyond legal requirements, information will be securely deleted or anonymized once it is no longer needed.

rr77 provides users with the following rights over their personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. We will respond to this request within a reasonable time.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request a correction. This can be done through our support channels or from your account settings.

8.3 Right to Object to Processing

You may object to the processing of your information for specific purposes — in particular for marketing communications — and we will stop processing in that case.

8.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. To do so, email us at [email protected] or let us know via live chat.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us in the following ways:

• Email: [email protected]
• Live chat: available 24/7

We will process your request after verifying your identity.

rr77's services are only for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately close their account and delete the associated data. Parents or legal guardians who suspect their minor child has registered for our services should contact us immediately at [email protected].

rr77 may use international server infrastructure, which means your data may be stored or processed outside of Bangladesh. In such cases, we ensure that data transfers are conducted through appropriate security measures.

All third-party service providers contracted with us are bound to comply with data protection standards equal to or higher than those described in this policy.

rr77's platform is connected with game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming) and payment providers. These third-party entities have their own privacy policies that are beyond our control.

rr77 is not responsible for the privacy practices of third parties or your interactions with their platforms. We encourage you to review their privacy policies before using third-party services.

rr77 may update or revise this privacy policy from time to time. If significant changes are made to the policy, we will:

• Update the date on this page
• Notify registered users via email or platform notification
• Re-consent may be sought for important changes

Continuing to use the service after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. rr77's privacy team is always ready to assist with all your inquiries.

We generally respond to personal data-related requests within a reasonable time. For more details, visit our FAQ page or learn about additional gaming protections on our Responsible Gaming page.